In accordance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that AURA FORWARDING SL, with C.I.F. B56234867 and registered office at AVDA DEL PUERTO 72 BAJO, 46021 Valencia is responsible for the management and operation of the site www.auraforwarding.com registered in the Mercantile Register of VALENCIA T 11421, L 8699, F 190, S 8, H V 212588.
If you wish to contact us you can do so by post to the address above, through our business address C/Los Llanos de Jerez 5, 28820 Coslada-Madrid or by e-mail info@auraforwarding.com.
Access to our domain can be made directly or through any existing redirection, and the Privacy Policy is applicable to this domain.
PRIVACY POLICY
This Privacy Policy describes how we process your personal data (e.g. collection, use, disclosure, retention and protection of your personal information) and provides information about your rights as a data subject.
AURA FORWARDING SL is responsible for the treatment, as well as for the collection, use, communication, conservation and protection of your personal data, in accordance with the General Data Protection Regulation, internal rules and policies or any applicable national regulations.
In compliance with the Organic Law 3/2018 of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as the General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, AURA FORWARDING SL hereby informs:
Identity and contact details of the Responsible
Identidad y datos de contacto del Responsable:
AURA FORWARDING SL
You can contact us
- By post: C/Los Llanos de Jerez 5, 28820 Coslada-Madrid
- By e-mail: info@auraforwarding.com
- By phone: 960 900 638 / 911 718 575
- Website: www.auraforwarding.com
Categories of personal data
We process the following categories of personal data:
- Identification data – name and surname, ID card or equivalent.
- Administrative data – Company name, address, bank details and contact persons.
- Contact details – email, telephone number and address.
- Digital data – cookies, IP address, websites and social networks and other data publicly accessible on the Internet, etc.
- Business data – suppliers, customers, administrators and partners.
- Other data necessary for processing – for more information on the category of personal data in the course of our Business, you can consult our Register of Activities.
How do we collect your data?
We collect information about you from the following sources:
- Through the Contact Form .
From other tools on the Internet:
- Through our social networks.
- By email to customers or suppliers with whom there has been a previous business relationship.
- Via email to prospective customers or interested parties without a business relationship for whom we do not yet have explicit consent.
- Via email to interested parties whose consent we have obtained through the various contact forms.
From other sources:
- When communicating or interacting with you by telephone, e-mail or other means of contact from our company.
- When visiting our facilities.
- Through a commercial visit.
For more information on the different data collection mechanisms in the development of our activity, you can consult our Register of Activities.
How long do we keep your data (Retention period)?
The data will be kept for as long as there is a commercial, contractual or professional relationship with the data subject and thereafter for the years necessary to comply with the corresponding legal obligations in each case. Without prejudice to the foregoing, they will be kept for as long as they are necessary for the processing and the data subject does not request their deletion.
With regard to accounting and tax documentation, for tax purposes, the accounting books and other books and records required by the applicable tax regulations (personal income tax, VAT, corporate income tax, etc.), as well as the documentary supports supporting the entries recorded in the books (including computer programmes and files and any other supporting documents of tax significance) must be kept for at least the period of time required for tax purposes, as well as the documentary supports that justify the entries recorded in the books (including computer programmes and files and any other supporting documents of fiscal significance), must be kept for at least the period during which the Administration has the right to check and investigate and, consequently, to settle the tax debt, in accordance with Articles 66 to 70 of the General Tax Law, which is 4 years.
With regard to accounting and tax documentation, for commercial purposes, books, correspondence, documentation and supporting documents concerning your business, duly ordered as of the last entry made in the books, except for what is established by general or special provisions, this commercial obligation extends to both the obligatory books (income, expenses, investment goods and provisions), in addition to the documentation and supporting documents that support the entries recorded in the books (invoices issued and received, tickets, rectifying invoices, bank documents, etc.), according to Article 30 of the Commercial Code, shall be 6 years. ), according to Article 30 of the Commercial Code, shall be 6 years.
For documentation related to goods, the retention period shall be 3 years, thus complying with EU REGULATION N. 952/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 October 2013 laying down the Union Customs Code.
For more information on data retention in the course of our activities, please consult our Register of Activities.
To whom do we give your data?
Depending on the purpose of the processing, we may transfer your personal data to different categories of recipients (professionals, entities, collaborators directly related to the Controller, public or tax administrations) with which we have signed collaboration agreements protecting your rights and freedoms in relation to your personal data. All of this is subject to your express consent in the necessary cases and in compliance with our obligations as Data Controllers. For further information, please consult our Register of Activities.
We also inform you that your data may be processed by companies belonging to our group for commercial, administrative, statistical and/or financial purposes. For more detailed information, please consult the website www.grupo-alonso.com.
In any case, we transfer your data only to the extent strictly necessary and in the manner required to carry out the purposes described in this privacy policy. These entities and/or professionals considered as Processors shall be governed by the provisions of Art. 28 of the GDPR and this entity is responsible for ensuring that they take all necessary security measures in accordance with Art. 32 of this GDPR.
Where do we process your data?
In order to carry out our business we process your personal data in accordance with the conditions set out in this policy, within the European Union (EU).
In principle, this entity does not carry out any international data processing. If necessary, and in those services offered by this entity in which international data transfers are required for the provision of these services, this circumstance will be included in the Specific Conditions of the contract applicable to the service and will be expressly accepted by the client prior to the same.
For more information on where we process data in the course of our business, you can consult our Register of Activities.
For what purposes do we process your data?
Your data will be collected for the relevant processing operations for the following purposes:
Purposes of the elements of our website:
- Contact Form:
- Receive contact information or other requests made by you.
- Specific treatment in social networks (see social networks section)
- In the case of prospective customers or interested parties for whom we do not have explicit consent, this will be requested via email in order to be able to continue communication.
General purposes of our activity:
- Receive contact information or other requests made by you through any of our communication channels.
- Administrative, Labour, Tax, Commercial and/or Accounting tasks, derived from the provision of our services.
- Coordinate operations related to international transport (customs formalities, financial management, documentary credits, insurance contracts, tax representation, etc.).
- Coordinate administrative operations related to national transport.
- Commercial land, sea and air transport services.
- Commercial warehousing and logistics services.
- Other services related to Transport or Warehousing.
For further information on the purposes of data processing in the course of our business, you can consult our Register of Activities.
You may withdraw your consent at any time free of charge by exercising your rights by sending your request in writing and duly identified by means of a supporting document to our address C/Los Llanos de Jerez 5, 28820 Coslada-Madrid or by e-mail to info@auraforwarding.com for the attention of our internal data protection officer. For more detailed information on the exercise of your rights, please consult our Register of Activities.
Why may we process your data (Legitimation)?
The use of your data under the conditions described above is permitted by European and Spanish data protection regulations in accordance with the following legal bases:
Art.6. RGPD
- The data subject has given his/her consent to the processing of his/her personal data for one or more specific purposes.
- The processing is necessary for the performance of a contract to which the data subject is party or for the implementation of pre-contractual measures at the request of the data subject.
- The processing is necessary for compliance with a legal obligation applicable to the controller.
For more information on the legal basis for the processing of data in the course of our business, you can consult our Register of Activities.
What and what are your rights?
Data protection legislation allows you to exercise your rights of access, rectification, opposition, erasure (‘right to be forgotten’), restriction of processing, portability and the right not to be subject to individualised decisions before the Data Controller
Any data subject has the right to be provided, BEFORE his/her data are collected, with basic information at a first level, in summary form, at the same time and in the same medium in which his/her personal data are collected and, on the other hand, to be provided with the rest of the information, in a medium more suitable for its presentation and comprehension.
The information to be provided in layers or levels would be as follows:
Information 1st Layer
- The identity of the Data Controller.
- What data will be processed.
- For what purpose.
- Where and how they were obtained.
- The legal basis for processing.
- Whether they will be communicated, transferred or processed by third parties.
- The reference to the procedure for the exercise of rights.
Information 2nd Layer
(The table below indicates what your rights are).
| Right of access | To find out what data about you is being processed, for what purpose it is being processed, where the data has been obtained and whether it will be or has been disclosed to anyone. |
| Right of rectification | To modify your inaccurate or incomplete data. |
| Right of cancellation | To cancel your inappropriate or excessive data. |
| Right to object | To prevent the processing of your data or to stop the processing of your data, but only in the cases provided for by the law |
| Right to restrict processing | To request the suspension of data processing in the cases established by law. |
| Right to data portability | To be able to receive your provided data in a structured, commonly used electronic format and to be able to transmit it to another Data Controller. |
| Right not to be subject to individualised decisions | In order that no decision is taken about you, which produces legal effects or affects you, based solely on the processing of your data. |
- It is free of charge.
- You can exercise your rights directly or through a legal representative.
- If the application is submitted by electronic means, the information shall be provided by electronic means where possible, unless the data subject requests otherwise.
- Before exercising your rights, we must identify you in order to protect your personal data against fraudulent attempts.
- Your application will be dealt with within one month.
These rights are characterised by the following:
If the requests are manifestly unfounded or excessive (e.g. repetitive nature) the controller may:
- The data controller is obliged to inform you about the means of exercising these rights. These means must be accessible and this right may not be denied solely on the grounds that you choose another means.
- If the controller does not comply with the request, it shall inform, at the latest within one month, of the reasons for its failure to act and the possibility to complain to a supervisory authority.
If you wish to exercise any of the rights described above, you may contact us through our Data Protection Officer:
- By postal address:
AURA FORWARDING SL
Data Protection Officer
C/Los Llanos de Jerez 5, 28820 Coslada-Madrid
Supervisory Authority
If you wish to make a complaint in relation to the processing of your data by AURA FORWARDING SL, please contact the Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid http://www.agpd.es
Cookies
Cookies are files that are downloaded to your computer to collect standard internet log information and information about browsing habits. This information is used, for example, to track visitor usage of the website and compile statistical reports on website activity.
You can set your browser not to accept cookies. However, some first party cookies are necessary to enable the website user session to use our services.
For more information, please visit the website’s Cookie Policy.
Social media
AURA FORWARDING SL has presence in different media or social networks, such as: Whatsapp being the purpose of the processing of personal data established within the conditions affecting the service. In the event that the registration to certain services is made through personal data associated with a user account, it is reported that share certain information contained in your account. AURA FORWARDING SL recalls that you should know the privacy policies of such media or social networks in which you are registered in order to avoid sharing unwanted information.
You have the privacy and account management settings on social networks to manage your privacy, identity, advertising and other related preferences.
In the event that registration for certain services is made using personal data associated with a user account, we inform you that we will share certain information contained in your account.
The purposes of the data collected in the different social networks are:
- Communication with clients or parties concerned.
With respect to WhatsApp, when a user joins us as a contact, we will have access to the public data incorporated by them and their status updates. In addition, we will be able to communicate with them through WhatsApp. The privacy policy can be consulted at https://www.whatsapp.com/legal/.
Register of Activities
You can request an updated copy of our Register of Activities by emailing info@auraforwarding.com.
To request cancellation of any service in which you are registered, we inform you that you can exercise your right to cancel or oppose the processing of your data by contacting us at C/Los Llanos de Jerez 5, 28820 Coslada-Madrid or by sending an email to info@auraforwarding.com, with the subject line REMOVAL REQUEST and indicating your details and the email address with which you are registered. We will respond to your request indicating the status of your request or if we need more information about it.
Security
AURA FORWARDING SL adopts organizational and technical measures in order to ensure the security of personal data and avoid its alteration, loss, treatment or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed.
Updates
We keep our privacy policy under review and may change it from time to time (primarily to comply with legal and data protection practices).
Updated versions will be published on our website.
Applicable law and competent courts
The terms and conditions governing this web site, as well as the relationships that may arise are protected and are subject to Spanish law. For the resolution of any dispute, litigation or discrepancy that may arise between the user and AURA FORWARDING SL for the use of this website, it is agreed to submit these to the Courts and Tribunals of Valencia, Spain.
Last Update: October 04, 2023